Key Accountabilities:
- Coordinates or directly executes the analysis to determine system requirements for new or enhanced systems in order to plans and provides estimates
- Engages with business users, business/technical analysts, solution architects and others to understand needs and requirements for project and maintenance development tasks
- Provides technical acumen and troubleshooting expertise to solving a business problem or performing systems analysis, application design, development, unit testing and implementation to optimize delivery but also enable knowledge sharing and team capability build activities
- Allocates and coordinates the delivery activities to design, develop, test, implement and support applications in support of broader project and IT delivery plans
- Participate and work on the design and coding of programs of all levels of complexity in alignment with business requirements and solution architecture for project and maintenance activities
- Provides technical support around production problems and other maintenance activities to ensure that applications are performing well and as designed
- Monitors and reviews work undertaken throughout the development phase to ensure appropriate use of resources and adherence to schedules
- Challenges existing processes and practices to continuously drive efficiencies and technology delivery performance
- Coordinates the provision of high-quality technical documentation and manuals that enable effective knowledge management, maintenance support and governance
- Keeps up to date with developments in the digital technology space to ensure the project keeps up with best practices and new approaches
- Accountable for the software quality of development team and supporting QA and UAT activities to enhance solution quality
- Manages server and client builds for releases, coordinating closely with testing, infrastructure & release teams
Knowledge, Skills and Experience:
- A minimum of 6 – 10 years in a professional technical lead role for Salesforce CRM platform
development with knowledge of the entire application stack on Financial Cloud – Sales and
Services Cloud.
- 3+ years of project experience with packaged software or custom development implementations of CRM projects and platform with Salesforce Sales and Services cloud
- Strong understanding and experience of:
- Sales and Service Cloud (Mandatory)
- Integration patterns and Event based development for Salesforce CRM (Mandatory)
- Knowledge of Einstein Analytics (Mandatory)
- Integration with Other Salesforce applications such as Marketing Cloud, Tableau (Preferred)
- IVR implementation experience for scope of Salesforce CRM work (Optional
- CI/CD and data migration techniques for Salesforce CRM (Mandatory)
- Hands on design and development of custom solutions on the force.com platform including
- Work in Apex, VisualForce, Lightening components and data migration (Mandatory)
- One or more current Salesforce certifications (Administrator, Developer, Sales/Service Cloud, Advanced Administrator) would be highly desirable
- Degree in Computer Science or a related discipline
- Extensive experience across all stages of the development lifecycle
- Proven track record of managing mobile development delivering high quality Salesforce CRM
- Sales and Service Cloud implementation for Financial Cloud based solution
- Demonstrated experience developing in an Agile/DevOps environment
- Proven track record in successfully mentoring staff and building a strong team environment
- Excellent negotiation, relationship building skills with Internal and External clients
- Strong verbal and written communication skills
- HCF IT Leaders Job Description Draft 3
- Excellent communication skills